Improved Govt IT systems = improved service delivery
The latest auditor-general report (on National Audit Outcomes) cited the lack of adequate IT systems across government as a key obstacle to service delivery.
Failings highlighted include:
- a lack of IT service continuity planning
- inadequate controls in terms of user-access management
- insufficient security management systems
- a general lack of IT governance compliance
In short, the auditor-general (AG) found that practically none of South Africa’s national government departments and public sector entities have sufficient IT systems in place.
