The new IT department

The focus of technology within businesses is changing. Where it was once a support function to operations, technology is now becoming more intertwined with the core business including manufacturing, product development and customer engagement.


This change has IT evolving to meet these new requirements to become strategic parts of the organisation, creating a need for a new IT department. This new team will be at the center of innovation and security for many businesses, using their technological expertise to drive the way business is done and how it will evolve. Keeping this in mind, exactly what is the new IT department?


The new IT department says goodbye to manual labor


With systems becoming more centralized, many IT tasks will be possible from dashboards that deploy software, monitor and fix problems remotely.

This will cut down on how long it takes tasks to be done and can also ensure that IT resources are more efficiently used. The new IT department will be more efficient and effective, even when working remotely, with the help of smart technology that allows engineers to fix problems, without interrupting productivity for the end-user.


Focus on strategy


Technology is becoming core to most businesses, whether it’s terms of products or services or even in the daily operations of the business. This means that IT teams need to take on a more strategic role in business instead of strictly a technical one.

From identifying and sourcing software and hardware to determining future needs and growth and how technology can help that business reach its goals more effectively.


On premise, shrinks


While brick and mortar businesses and headquarters are still very much a standard, their needs have broken from the confines of a single geographic location.

With the need for user access outside the physical boundaries of the business, IT increases their use of cloud-based or internet based solutions and software services. The cloud allows companies the ability to provide mobile users with enterprise-level data storage, data protection and software from anywhere as long as there is an internet connection.


First line of protection


Today just as much, if not more, of an organisation’s assets are digital as they are physical. Just like premises and stock needed to be protected against theft or malicious attack, digital assets need to be protected in today’s more technological business environment. It terms of IT this means ensuring that all business data is being backed up and protected in such a way that it is firstly difficult to compromise and secondly in a way that is easy to recover. IT will be continuously monitoring the perimeter and data flow to catch data breaches before they become serious threats instead of just reacting to them.


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