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CASE STUDY

From no data backups to protecting 8TB of data across 350 users in just days

AGFGRI Requirements:

AFGRI’s initial requirement was simple: protect end-user company data in a cost-effective manner.

Client:

Morne de Klerk, Technology Manager, AFGRI

Website:

https://www.afgri.co.za/

BEFORE

0

Protected
users

100%

User reliant policy
implementation

Days

to restore
data

After

350

Protected
users

0%

User reliant policy
implementation

Minutes

to restore
data

Full Story

AFGRI had a software solution in place but it lacked the required functionality needed to effectively protect and run in their environment. They were at the point of either getting a solution that would work for them OR upgrading their entire network and user devices at a
massive cost.

Ultimately their data protection requirement was fulfilled by moving from their previous solution to Cibecs. End-user devices
no longer hung on a regular basis, the network was no longer under constant strain and users were able to work more productively without these complications affecting their ability to work. Additionally, when it came to data recovery user downtime was decreased dramatically due to the fact that users could recover data themselves without having to go through a lengthy technical support process. This saved both the user’s time and required less involvement from IT technical support. This meant they could focus on other areas. IT Management found that they now have an overview of their end-user data environment protection without having to constantly manage and interact on the system due to automated protection and visibility.

“During Covid-19 lockdown our end users’ data was protected even though they were not in a secure work environment and working remotely. End users are able to restore data without logging calls and waiting for IT to restore data.”

Morne de Klerk, Technology Manager, AFGRI

CASE STUDY

From no data security to protection of critical government data on end-user devices in 2 hours*

*from no protection to policy setup and deployment within 2 hours.

Stats SA Requirements:

Statistics South Africa faced a number of challenges in the end-user data environment. The major areas of concern being users not following policy, data not being recoverable and ultimately not meeting the requirements dictated by the Auditor General on the protection of end-user data.

Client:

Anele Chaza, DD: End User Support (ICT), Statistics South Africa

Website:

http://www.statssa.gov.za/

BEFORE

0

Protected end
user data

0TB

Amount of
data protected

5 Days

Data recovery
time

After

460

Protected
user data

8TB

Amount of
data protected

2 Hrs

Data recovery
time

Full Story

Department policy dictated that governmental data should be stored in shared folders, however they found that data almost always ended up on the local devices.

Users would approach IT Services when devices were lost or stolen and wanted IT to recover data – and when not possible – questioned why the department would provide devices but not have measures in place to protect the information on them.

Lastly the Auditor General logged the key finding that they could see they department were protecting server information but that the end-user data was not covered.

Cibecs was evaluated and found to cover all of the requirements and deliver additional operational value. Users now have less downtime and IT technical support resources no longer had to spend their time trying to recover data which would have been lost or take extremely long to recover where recovery was possible.

Statistics SA implemented Cibecs just before the worldwide COVID pandemic. When lockdown procedures were implemented a key part of the IT Executive team’s role was to quickly assess their ability to protect and assist users while they were working from home. Detailed scenarios were mapped out including protocols in the event of stolen devices, information protection protocols; everyday scenarios at home from kids spilling milk on a notebook to the device being dropped, all events that the department had no control over. Cibecs was core to the strategy and no user data has been lost or valuable time wasted in trying to recreate data and user support requirements are down.

“Cibecs was instrumental in protecting the critical governmental data stored on our end-user devices worked on remotely. Due to this capability the department invested in additional notebook devices and increased the number of Cibecs protection licenses as we were satisfied that the valuable data is protected”

Anele Chaza, DD: End User Support (ICT), Statistics South Africa

CASE STUDY

From data leakage concerns to having complete security and peace of mind

IDC Requirements:

IDC was searching for a solution that would prevent losing user data and the downtime and loss of business continuity it caused. They also wanted a solution that could protect the sensitive client data they are responsible for from unauthorised access.

Client:

Gert Prinsloo, IT Infrastructure Manager, IDC

Website:

https://www.idc.co.za/

BEFORE

0%

Recoverable
data

Manual

Data
Back up

0%

Data
encryption

After

100%

Recoverable
data

Automated

Data
Back up

100%

Data
encryption

Full Story

We had no endpoint backup strategy in place and there were numerous cases where data was lost.

User downtime was a challenge and we lost business continuity and we needed to mitigate the risk to productivity. The hardware we can replace easily but you cannot replace data easily. Loss of data has had a direct impact on productivity and comes with huge risk. IDC works with confidential client information that cannot be accessible by unauthorized people.

We realized we needed a solution to mitigate our risks, we did extensive market research and Cibecs came out top and our endpoint data protection strategy now completely revolves around our Cibecs implementation.

Our biggest win is knowing without a shadow of a doubt that our end user data is 100% protected at all times. A proper partner was essential to making this work but it was the great relationships and technical support and solid solution that made this all come together.

Many of our users rely on being able to restore their own data. Others prefer working with our technical team and have peace of mind that their data is always available, secure and easily recoverable.

With new stringent compliance requirements being imposed on us we are confident that with Cibecs as our data protection and security provider we adhere and exceed all the audit and compliance requirements.

We work on deals worth billions; the value of our information is priceless to us and the risk of damage if the competition accesses it is severe.

Gert Prinsloo from IDC has confidence in his data protection and security strategy with Cibecs and said “Peace of mind that our endpoints are protected is our biggest win.”

“Cibecs was instrumental in our strategy to move to the cloud. We now have complete peace of mind as they are forward thinking and always ensure our data protection and security is up to date with the latest technology and requirements in the industry. Cibecs always ensures our endpoint data continuity, and therefore improves productivity”

Gert Prinsloo, IT Infrastructure Manager, IDC

CASE STUDY

From worrying about ransomware attacks to recovering data in minutes

Accentuate Requirements:

Protecting end-user data during lockdown was critically important to the organisation who also worried about data leaving the business. They were looking for a solution that could provide more visibility and control over their data environment and simplify the labour intensive bi-annual reports required by Exco for compliance purposes.

Client:

Deon Henning, Group IT Manager, Accentuate

Website:

https://accentuateltd.co.za/

BEFORE

0%

Protection against
ransomware

0%

Control over
unauthorized access

Days

Spent creating
Compliance reports

After

100%

Protection against

ransomware

100%

Control over
unauthorized access

Minutes

Spent creating
Compliance reports

Full Story

They had an internal solution in place, but mainly Windows based, which was included in their Microsoft license, but the downside was that it was very user reliant, and the management of the system was near impossible.

“Protecting our data and ensuring the users were able to stay as productive as possible during the lockdown period was critically important to our organization. We didn’t want the users to worry about protecting business information and wanted a solution that would just run and have the ability to quickly and easily generate Exco type reports without wasting any time and with our move to a Cibecs’ cloud-based solution we had full peace of mind,” says Deon Henning, Accentuate’s Group IT Manager

Compliance is incredibly important to Deon, as they are listed on the Stock Exchange. As such they get Audited by Independent Auditors on a 6-monthly basis. The IT Department and most importantly, risk, forms a part of these Audits. Deon has to report back on any and all abnormalities or high-risk instances – these reports are incredibly laborious and time consuming to prepare. Cibecs assisted a lot in this respect: With Cibecs reporting it is quick and easy to prove that the risk has been mitigated.

“Due to being listed on the JSE we get audited by Independent Auditors on a 6-month basis. IT and risk form part of these audits and I have to report on any and all abnormalities or high-risk instances. In the past these reports used to be incredible laborious and time consuming to prepare, now however, making use of Cibecs the reporting alone has saved me an incredible amount of time” 

Local Device Encryption is an Audit Requirement, which they cannot be without.

Cibecs has met all of Accentuates requirements. Deon now has full peace of mind that his company’s data is being protected and the risk of data leaving the organization is now a non-event.

He has achieved cost savings since the very start of signing with Cibecs and even avoided employing additional resources or third-party suppliers to assist IT.

Deon maintained a cool, calm and collected response to the Wannacry ransomware attack that took place and his feedback was that he did not worry about it, as he had Cibecs. A fact that his Exco was extremely satisfied and relieved about too.

“Due to the nature of our business things like ransomware attacks are taken extremely seriously and when the Wannacry attacks took place worldwide, we assessed the situation, tested our measures in place, and both from executive and IT management level were completely comfortable that our end-user environment was safe because of Cibecs.

If I didn’t have the Cibecs technology in my environment, I would have had to employ additional resources or third-party companies to assist with all my responsibilities”

Deon Henning, Group IT Manager, Accentuate

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